Below you can find answers to many of your questions regarding orders, shipping, and delivery.
For international e-export orders, shipments are made via DHL.
Regional shipping rates will be applied depending on the destination country and zone.
Shipping fees for Cyprus and other countries are not covered by TonerKartus.com.tr.
If the purchased product is in stock, it will be shipped the same day.
Delivery times vary depending on the destination region. For international shipments, average delivery time may differ based on DHL’s service availability in your area.
You can track every stage of your order from the My Orders section in your account.
Order Pending: Your order has been received and is awaiting processing.
Order in Preparation: Your order is being prepared for shipment.
Shipped: Your order has been packed and handed over to DHL. You can track your shipment using the provided tracking number.
Order Cancelled: The returned product has been received and approved. Refunds are processed to your credit card or via bank transfer.
If you are not available at the address, a “Delivery Attempted” notice will be left.
DHL will attempt delivery again on the next business day.
You may contact DHL to arrange a suitable delivery time.
If delivery is not successful after repeated attempts, the shipment will be returned to the TonerKartus.com.tr warehouse.
All orders are shipped with an invoice as required by law.
When receiving your package, please inspect the outer box for any damage such as tears, dents, or moisture.
We also recommend verifying that the items inside the package match those listed on your invoice.
If you notice any damage to the package or products, do not accept the shipment. Ask the delivery courier to prepare a damage report.
This report will help speed up the product replacement or refund process.
You can send an email to toner@tonerkartus.com.tr with your order number and a short explanation.
Our support team will get back to you as soon as possible.
Alternatively, you may call Customer Service at +90 212 702 12 17.
We recommend checking your shipment while the courier is still present.
If you detect any missing or damaged items, request a damage report from the courier and do not accept the delivery.
This ensures that the issue is recorded as a shipping-related problem and not attributed to the customer. A replacement product will be shipped immediately once the report is submitted.
Notifications of missing or damaged items after accepting delivery without a report may be rejected following inspection.
To return a product, it must be sent together with:
Invoice (all copies),
Original box,
Original packaging,
All included documents and accessories.
Only unused and resellable products will be accepted for return.
Please do not place shipping labels or tape directly on the original product box.
Otherwise, the return process may not be completed.
Products damaged due to user error (falling, impact, etc.) cannot be returned.
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